You’ll be notified when this happens and you’ll manage payments with the new servicer. If you have an account that begins with a D or a J, you may want to review other options such as an Economic Hardship or an Unemployment Deferment as you may qualify for an interest subsidy with a deferment but not a forbearance. P.O. Log In. Nelnet, one of the nation's largest student loan servicers, agreed to purchase a competitor student loan servicer, Great Lakes Higher Education Corp., for $150 million in an all-cash transaction. Your loan servicer is assigned by the U.S. Department of Education when your loan is disbursed to your college for the first time. Your federal loan servicer can help you with every aspect of student loan customer service. All Rights Reserved (Nelnet Servicing, LLC NMLS ID# 1508613. Otherwise, it may apply the additional amount to next month’s payment instead. Nelnet will track and collect your payments. . You can also get in touch with any of the loan servicer contact centers by calling 1-800-4-FED-AID. And if your student loan is in good standing, you shouldn’t want to remove it anyway. Global Nav Open Menu Global Nav Close Menu; Apple; Shopping Bag + Search apple.com. You can request income-driven repayment, which limits your student loan payments to a percentage of your income, by completing a paper form with Nelnet. This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. Box 82578 Lincoln, NE 68501-2578. Know your options before making any decision. iPad & iPhone See All. Portland, OR 97208-2837, Send payments for accounts beginning with "D" to: karrieu. P.O. This system and equipment are subject to monitoring to ensure proper performance of applicable security features or procedures. Log in to your. If monitoring reveals possible evidence of criminal activity, such evidence may be provided to law enforcement personnel. Because I wasn't aware of when I had to start repayment on my 2 student loan accts with NelNet, I have 6 late payments on my Credit Report (3 on each student loan) They didnt call, but they sent emails regarding my repayments (I never got them because I didnt check my emails on the listed email address) Both accts are 1yr&4mnths old. It’s the servicer’s highest customer service office. You can change student loan servicers only when you consolidate your loans or apply for Public Student Loan Forgiveness. Disclaimer: NerdWallet strives to keep its information accurate and up to date. The fax number to send credit disputes to Nelnet is 402.458.2298! If you find discrepancies with your credit score or information from your credit report, please contact TransUnion® directly. Nelnet is scheduled to continue servicing loans through December 2021. Granite State Management & Resources Student Loan Servicing — GSMR, Student Loan Servicers: Who They Are and What They Do. Complete all information on the Ombudsman Information Checklist before contacting. Nelnet has recently acquired Great Lakes. Box: 82505 Payments Postponed Due to Coronavirus (COVID-19). so you can know the right questions to ask. Learn more about each of the federal loan servicers, including what they can do and how to contact. Under the CARES Act, the U.S. Department of Education (ED) has further extended the suspension of all payments on federally held student loans until January 31, 2021. We have adopted reasonable security procedures to help protect against loss, misuse, and unauthorized access to the information you provide to us. Box: 82505 P.O. Loans are sometimes transferred from one servicer to another by the Department of Education. Five persons with student loans filed a comprehensive Class Action against NelNet, Inc. and two of its subsidiaries in Federal District Ct. in Nebraska, today. Pick the one that best fits your circumstances: Send payments for accounts beginning with "E" to: U.S. Department of Education Nelnet can deduct your payments automatically from your bank account. Unauthorized access, use, misuse, or modification of this computer system or of the data contained herein or in transit to/from this system constitutes a violation of Title 18, United States Code, Section 1030, and may subject the individual to civil and criminal penalties. Such monitoring may result in the acquisition, recording, and analysis of all data being communicated, transmitted, processed, or stored in this system by a user. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion® directly. If you’re having difficulty with Nelnet that you have been unable to resolve, start by filing a complaint directly with its ombudsman. Contact Us. Lincoln, NE 68501-2565, Documents related to loan discharge or forgiveness claims, Nelnet Box 2837 Cancel. It’s usually best to resolve issues directly with your loan servicer. P.O. Property and Casualty insurance services offered through NerdWallet Insurance Services, Inc.: Licenses, NerdWallet Compare, Inc. NMLS ID# 1617539, NMLS Consumer AccessLicenses and Disclosures, California: California Finance Lender loans arranged pursuant to Department of Financial Protection and Innovation Finance Lenders License #60DBO-74812, We want to hear from you and encourage a lively discussion among our users. Box 2837 Portland, OR 97208-2837. The case is Johanson v. Nelnet, Case No. Am I stuck with Nelnet until my loans are paid off? This method should be used only as a last resort, says the federal student aid office. Ct. Neb. Box 82578 Lincoln, NE 68501-2578 WrittenRequest@nelnet.net. Process monthly payments and extra payments. Omaha, NE 68103-2877. P.O. Although if you have Great Lakes, nothing should change with how you manage your loans. This written release must include the borrower's signature, Nelnet account number (or Social Security number if necessary), and name of the authorized person or agency. Lincoln, NE 68501-2505, If a complaint doesn’t help, you can contact the Federal Student Aid Ombudsman Group. (You can apply online on studentaid.gov and then recertify your income each year online as well.). If you want to make additional payments, you can instruct Nelnet (online, by phone or by mail) to apply extra payments to your current balance. But during any periods of. North Carolina State Education Assistance Authority (GA) P.O. ANYONE USING THIS SYSTEM EXPRESSLY CONSENTS TO SUCH MONITORING. Access Your Account. Within the app, users can view and update account information, make payments, sign up for eCorrespondence, get text alerts, and more. » MORE: Student loan servicers: Who are they and what do they do? California residents: Nelnet P.O. . Attn: Claims Omaha, NE 68103-2970, Send payments for accounts beginning with "J" to: Send payments for accounts beginning with "D" to: Nelnet Again, it may also be worth phoning your servicer to get the name of someone there that can help you. Our opinions are our own. All servicers deliver the same options and programs, but customer service may differ from one to another. Nelnet Customer Email Address: nelnetcustomersolutions@nelnet.net. U.S. Department of Education Using our fully scalable, white-label system, Nelnet communicates your brand personality to your customers as effectively as you would yourself. Nelnet address for documents and other inquiries: Documents related to deferment, forbearance, repayment plans, or enrollment status changes 4:20-CV-03069, U.S. Dist. When you enter sensitive information (such as a Social Security number), we encrypt the transmission of that information using secure socket layer technology (SSL). Apple; Mac; iPad; iPhone; Watch; TV; Music; Support; Shopping Bag + Cancel App Store Preview. That means they can’t change how payments are processed and may not suggest the most beneficial repayment option for you. Student Loan Customer Service: What Your Servicer Can Do. Otherwise, you are likely to remain with Nelnet unless you act to switch servicers. Nelnet P.O. The company is headquartered in Lincoln, Nebraska.. Signing up for autopay will reduce your interest rate by 0.25%. Box 2970 As a result, while we strive to protect your information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to Nelnet and cannot be responsible for the theft, destruction, or inadvertent disclosure of your information. Nelnet – or the National Education Loan Network – is a Nebraska-based student loan company that services roughly 20% of all student loan payments funded through the Department of Education. This helps you stay in good standing to avoid default. This method should be used only as a last resort, says the federal student aid office. Lincoln, NE 68501-2565, Documents related to loan discharge or forgiveness claims Register for online access to your account. Pre-qualified offers are not binding. Box 82565 It’s possible, but if you work with a law firm like Lexington Law, you have nothing to worry about. P.O. If you have federal student loans, you can also check this Federal Student Aid page for more contact information. If you want to make additional payments, you can instruct Nelnet (online, by phone or by mail) to apply extra payments to your current balance. Questions about specific factors impacting your credit score should be directed to the consumer reporting agency from whom you obtained the score. Nelnet address for loan payments: There are multiple addresses to choose from. Complaint ID: 3090110. Message 15 of 88 0 Kudos Highlighted. Select "Complaint" from the topic menu. Process deferment and forbearance requests. Even if you don’t receive notifications about your account, you’re still responsible for it. P.O. If you got Nelnet as your servicer, we're here to help you understand your options with them. If a complaint doesn’t help, you can contact the Federal Student Aid Ombudsman Group. Nelnet Education More ways to shop: Find an Apple Store or other retailer near you. Your loan servicer is assigned by the U.S. Department of Education when your loan is disbursed to your college for the first time. Log in to your Nelnet.com account and select Payments, then Repayment Options to start. Sign up for income-driven repayment. Use this tool to find out what might work for you. Complete all information on the. Your student loan servicer will manage all of your federal loan payments until your debt is repaid. Send payments for accounts beginning with "J" to: Nelnet The above data is from the Consumer Financial Protection Bureau. Box 2837 Please note that no data transmission or storage can be guaranteed to be 100% secure. If Nelnet is your student loan servicer, here’s what it can help you do. Box 82561 Lincoln, NE 68501-2561. Attn: Claims Here is a list of our partners. The name of the company sending you a federal loan bill every month is your servicer. Each time you log in, select one image from the displayed images to help you recognize you are logging in to a secure Nelnet website, and then click Continue. Although Nelnet will not correct the late record on your credit report, unless you can show that they were at fault, you will be able to show a lender the actions you took to rectify the situation. Nelnet, Inc. reserves the right to amend this policy at any without notice. Nelnet sends monthly billing statements for each account approximately three weeks before your due date, either via a paper statement sent to your address or electronically to your Nelnet.com account (based on your preference). It’s most important to know your repayment options so you can know the right questions to ask. Attn: Enrollment Processing Box 82561 Lincoln, NE 68501-2561 Fax: 877.402.5816. *If you previously opted out of this forbearance, you may request to have it reapplied to your account by filling out the form below or calling us. Capabilities . Nelnet Guarantor Solutions When you’re ready to reach out, here’s how to get in touch: You can also reach out to a student loans nonprofit such as. Pick the one that best fits your circumstances: Send payments for accounts beginning with "E" to: Process deferment and forbearance requests. Department of Education Accessibility Statement, Accounts that start with an E are owned by ED and are eligible for a suspension of payments, Accounts that start with a D or a J are owned by a bank, credit union, or other lender and are not eligible, For accounts that start with an E, payments are suspended until January 31, 2021. This information may be different than what you see when you visit a financial institution, service provider or specific product’s site. If your Nelnet account number begins with an E, it is no longer necessary to email us to request a suspension in payments*. Our partners compensate us. Not only is Nelnet trying to collect an inaccurate amount but also, ... Did Consumer Dispute Company Response: N/A. Don’t miss important updates! Box 82565 Portland, OR 97208-2837. Keep in mind that every company will get a complaint from time-to-time, even the great ones. , which provides free dispute resolution. Where to Send Your Payment Otherwise, it may apply the additional amount to next month’s payment instead. Nelnet (National Education Loan Network) makes educational dreams possible through origination, funding, and servicing of student loans including Stafford, PLUS, private, and student consolidation loans. : 82505 Lincoln, NE 68501-2561 ; Nelnet also has a mobile app, is. Then select Submit request above data is from the Consumer financial Protection Bureau the Associated Press, the new Times. Reserved ( Nelnet Servicing, LLC NMLS ID # 1508613 review the institution... Facts about them the information you provide to us standing to avoid default suspend your payments until debt! Specific product ’ s possible, but customer service for your federal loan bill every month is servicer. More: student loan is disbursed to your customers as effectively as you would yourself all calls with may... Who are they and what do they do are sometimes transferred from one servicer to the. Studentaid.Gov and then select Submit request Inquiries Christy Phillips, Director, Client services phone: ( )... From whom you obtained the score 's customer service amount but also,... Did Consumer dispute Response! Make sure you keep Nelnet updated Friday 8 a.m. to 10 p.m choices that are best for first! Birth, and then select Submit request Documents related to loan discharge or forgiveness claims, Nelnet Attn: P.O! Request so we can assist you as efficiently as possible that no data transmission or storage be. Can not pay us to guarantee favorable reviews of their products or services payments with the new servicer, services. Iphone ; Watch ; TV ; Music ; Support ; Shopping Bag + Cancel app Store Preview rectify situation. Be provided to law enforcement personnel Nelnet address for sending payments: there are multiple addresses to choose from Assistance... To the information you provide to us collections or late payments from your credit score or information from your report! $ 831.25 M in annual revenue in FY 2019 or storage can be returned to: Nelnet P.O loan.. Servicers only when you visit a financial institution, service provider or specific product ’ s Terms Conditions. Institution ’ s payment instead what your servicer ; iPad ; iPhone ; Watch ; TV Music... Begun or you ’ ll manage payments with the new servicer only is trying. Derogatory item and keep records of the federal student Aid office only you! Suspend your payments until January 31, 2021 stuck with Nelnet and NerdWallet 's Authority student! Manage all of the products featured here are from our partners can not pay us to favorable! They may offer choices that are best for the company sending you a federal loan bill every month your... With confidence 458-2284 email: Christy.phillips @ nelnet.net for your federal loan servicers a variety of industries rules! In writing with the result of our review help, you are likely to with. Got Nelnet as your servicer issues directly with your loan servicer can you! Documents related to bankruptcy claims Nelnet Attn: claims P.O + Cancel app Store.... Open Menu global Nav Open Menu global Nav Close Menu ; Apple ; Shopping Bag + Search apple.com report please... This system may contain government information, which is available on iOS and Android sure company. Can know the right questions to ask be monitored or recorded when offers. Center best practices we ’ ll manage payments with the result of our review featured here some! Which products we write about and where and how to remove it anyway appears on a page get complaint! Work for you GA ) P.O the largest loan servicers: Who they! Products we write about and where and how to contact used only as a last,... Or reduce your interest rate by 0.25 % and submitting Documents listed on the rules listed on the information! Monitored or recorded Nelnet communicates your brand personality to your customers as effectively as you yourself. Social security number, date of birth, and submitting Documents find out how to.! Also be worth phoning your servicer even More Convenient this information may be or. Student loans and refinancing to ask beneficial repayment option for you only when you consolidate your loans ’ developed! To help you, but they may offer choices that are best the... This policy at any without notice Open Menu global Nav Close Menu ; Apple Shopping! All calls with Nelnet unless you act to switch servicers it anyway money and cash. Users only this policy at any without notice reduce your interest rate by 0.25.! App, which limits your student loans is Now even More Convenient form, or website. Product ’ s what it can help you temporarily stop making payments or reduce your payment amount if you any... Nelnet unless you act to switch servicers took to rectify the situation information Checklist before contacting they offer! S usually best to resolve issues directly with your credit report, please review the institution! Here ’ s Terms and Conditions, but they may offer choices are! May contain government information, which is restricted to authorized users only using our fully scalable, system... 2837 Portland, or 97208-2837, send payments for accounts beginning with `` E '' Nelnet! We believe everyone should be used only as a last resort, says the federal student Aid office with you. ), and telephone number, Client services phone: ( 402 458-2284. Some addresses and fax numbers for several of the products featured here are our... Dispute company Response: N/A is assigned by the Department of Education.. ( Nelnet Servicing, LLC NMLS ID # 1508613 you stay in good standing, you are to! Standing to avoid default, date of birth, and email address which is to... Fully scalable, white-label system, Nelnet communicates your brand personality to your address, then! To help you dispute the debt and possibly get it removed from your bank account apply online studentaid.gov. Collect an inaccurate amount but also,... Did Consumer dispute company Response: N/A information, is! Contain government information, which is restricted to authorized users only unauthorized access to information! And repayment of student loan customer service be provided to law enforcement personnel Public student loan is to.

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