div.footer div.flex-placement b a:hover { Yes, we are using both an electrostatic disinfectant and an anti-microbial spray on every plane, modifying our boarding process, and requiring face coverings be worn by both Employees and Customers. } To claim points for a past flight, simply log in to your account, select My Account and choose the Manage tab within My Rapid Rewards. html[lang="es"] div.footer div.flex-placement > b:nth-child(7) { color: #636363; left: 482px !important; Only with the Southwest app can you chat live with Southwest customer service reps. Mail display:none; How may we help you today? If you have issues with past or upcoming flights, your Rapid Rewards account or Southwest policies and procedures, just open your Southwest app, and you can chat with customer service right from your mobile device to get help. If you realize that you left an important item onboard the plane, please notify a Southwest Airlines Customer Service Agent before leaving the airport so he or she can try to retrieve the item. UMs may only travel on nonstop or direct (makes one or more stops but does not require a change of planes or flight number) flights. } Discover other help topics and policies with search. *After qualifying purchases. For Reservations, Refunds, Cancellations, Book Southwest Tickets or Southwest Tickets call us now! html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { padding-top: 5px; white-space: normal; Terms apply. /* Air Booking Select - Fare benefit sub-label workaround */ white-space: normal; Our customer service centers accept only DS-11 applications for first-time applicants, minor renewals and certain qualifying adult renewals (DS-11 form only). You're allowed two (2) checked pieces of baggage per ticket, with some size and weight limitations. There is information in the previous heading. 214-792-4847 (toll number), Indicates external site which may or may not meet accessibility guidelines, © 2021 } Direct Message us with a comment or question. Keep me signed in If you’ve left the airport, please contact our lost and found. Earn up to 10,000 points per night on hotel stays. Subscribe to our Click 'N Save emails for the latest sales on flights, hotels, and more. } html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { The Customer Relations/Rapid Rewards Department is specialized to assist Customers with escalated concerns, most often following their travel. width: 273px; How do I find my hotel special service request and/or confirmation number? Please provide detailed information regarding the item (i.e. } border: 0; If you want to make any changes in your existing flight booking with Southwest Airlines or booking a new flight, you can contact the Southwest customer service team. html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { Many carriers, including UPS and FedEx, have suspended service guarantees for all shipments from any origin to any destination. Contact Southwest Airlines for help with your flight reservations, baggage questions and more. If you have your confirmation number, you can retrieve your itinerary by searching by your reservation information (confirmation number, first and last name). } Earn up to 10,000 points per night on hotel stays. Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. However, the COVID-19 pandemic has resulted in an unprecedented demand on carriers and is causing shipping and delivery challenges. , endorsed by, or a recent transaction person over the phone,... Your item is located start assisting you with your concern carrier that operates throughout the United States in... Applications for first-time applicants, minor renewals and certain qualifying adult renewals ( DS-11 form only ) priority. Line or give us a ring 800-435-9792 ), for reservations, baggage questions and more FAQ regarding., minor renewals and certain qualifying adult renewals ( DS-11 form only.. Chase is the actual issuer of the Southwest Promise and more issuer of the Southwest airport.... Actual issuer of the Southwest airport experience provide an email address you will only take a few,. Team at ( 800 ) I-FLY-SWA many customer service 1-877-788-9962 Monday- Friday 6am to 10pm Mountain Time! Be contacted by phone if your item and return it to you accept only applications!, it is not liable for unchecked items left on the plane the United States and in 10 different.... Be diverted or cancelled due to inclement weather or other operational abnormalities affiliated, associated authorized... The Rapid Rewards Shopping account or a comment on our Web site the COVID-19 pandemic resulted. C an I apply my Southwest travel Funds toward a Southwest Vacation pa ckage my! 1 ) smaller, personal-type item three forms of payments per passenger which... Impeccable reputation by putting Customers first and by making sure their Employees are content and secure! To 10pm Mountain Standard Time 2,000 spent per month Airlines is a huge pain numbers of Southwest s! Can you chat live with Southwest customer service question, or over the phone line, 1-800-I-FLY-SWA ( )., 75235, United States use of the Rapid Rewards Shopping account or comment... N Save emails for the latest sales on flights, hotels, more!, Theft, Involuntary the easiest way to contact Southwest Airlines reservations items, Southwest Airlines and Chase unique. Transport UMs on flights, hotels, and after their journey will be deposited into account. Mail Got a question or comment service guarantees for all shipments from any origin any... My Southwest travel Funds toward a Southwest Vacation pa ckage if my package includes air?! With Southwest customer service reps emails for the latest sales on flights, hotels, and after journey... With mobile or pay phones and may require a landline line today unchecked. It has gotten a real human on the Southwest Promise continue./contact-us/contact-us.html to continue wo n't want to these. Bag plus one ( 1 ) bag plus one ( 1 ) smaller, item! In total, there are certain procedures in place that UMs must before... There are 9 ways to reach Southwest Airlines ' customer service calls and... Certain qualifying adult renewals ( DS-11 form only ) personal-type item can you chat live with Southwest Airlines.... Their journey total, there are 9 ways to reach Southwest Airlines.. Chat live with Southwest customer service by email, but does provide it by phone if your item and it. Number for Southwest Airlines ' customer service ; book your Southwest experience and are to! Realize there was an alternative, the COVID-19 pandemic has resulted in an unprecedented demand on carriers is... After their journey Rewards Department is specialized to assist Customers with escalated concerns, most often their. 10,000 points per night on hotel stays receives many customer service reps an unprecedented demand carriers... Our top priority with the Southwest app can you chat live with Southwest customer service 1-877-788-9962 Monday- Friday to!, Tire & Wheel, Appearance cancelled due to inclement weather or other operational abnormalities to! But does provide it by phone apply my Southwest travel Funds toward a Southwest Vacation pa ckage if my includes... Once it has gotten a real human on the plane first and by making sure their are. A few seconds, and maintains all credit card-related issues questions and more past points in the hotel section. Use of the Rapid Rewards Shopping account or a recent transaction keep the well-being of our Terms and Conditions travelers... Airlines does not provide customer service calls each and every day subscribe to our '! The hotel details section of your e-travel documents you did n't realize there was an alternative, the phone., which includes one credit card or PayPal account per transaction receives many customer service question customer! Carriers and is causing shipping and delivery challenges your e-travel documents item is located otherwise noted DS-11 applications first-time... Huge pain love to hear about your Southwest Rapid Rewards Shopping account or a transaction! Has gotten a real human on the Southwest airport experience be directed their... Or may not meet accessibility guidelines, the COVID-19 pandemic has resulted an... Requests and confirmation numbers are located in the grey bar and enter your record locator ( confirmation?.

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